Device & Computer Safety

Keep Your Devices Protected. Keep Your Information Safe.

Computers, smartphones, and tablets make everyday banking and communication easier. However, these devices can also expose personal and financial information if they are not properly protected.

Cybercriminals may attempt to infect devices with malicious software, steal passwords, monitor online activity, or gain unauthorized access to personal information.

Taking a few simple precautions can help keep your devices secure.

Keep your software up to date

Software updates frequently include security improvements that address known vulnerabilities.

Make sure you:

Install operating system updates when they become available.
Keep your internet browser updated.
Update mobile applications regularly.
Enable automatic updates when appropriate.
Remove applications and programs you no longer use.

Ignoring updates can leave your devices exposed to security weaknesses.

Use trusted security software

Security software can help identify and block malicious programs and suspicious activity.

Consider these practices:

Use reputable antivirus and security software.
Keep security definitions updated.
Perform regular security scans.
Avoid downloading software from unfamiliar websites.
Never disable security protections because an unfamiliar person tells you to.

Protect your smartphone

Smartphones often contain banking applications, email accounts, saved passwords, and personal information.

Protect your device by:

Using a PIN, password, fingerprint, or facial recognition.
Enabling automatic screen locking.
Downloading applications only from trusted sources.
Reviewing application permissions.
Keeping your device updated.
Avoiding unknown charging accessories or USB connections.
Enabling device-location and remote-wipe features when available.

If your phone is lost or stolen, contact your wireless provider and financial institution if sensitive information may be at risk.

Be cautious of public Wi-Fi

Public Wi-Fi networks in restaurants, airports, hotels, and other locations may not provide adequate security.

When using public networks:

Avoid accessing sensitive financial accounts whenever possible.
Verify that you are connecting to the correct network.
Avoid entering passwords on unfamiliar websites.
Turn off automatic Wi-Fi connections.
Consider using a trusted cellular connection for sensitive transactions.

Watch out for malicious software

Malware is software designed to harm devices, steal information, or provide unauthorized access.

Common ways malware spreads include:

Suspicious email attachments.
Fake software downloads.
Fraudulent websites.
Unfamiliar applications.
Malicious advertisements and pop-ups.

Never download software or allow remote access because an unsolicited caller or pop-up tells you that your computer has a problem.

Back up your important information

Backups can help you recover important files if your device is damaged, lost, or affected by ransomware.

Consider:

Regularly backing up important files.
Using trusted cloud backup services or external storage.
Protecting backup accounts with strong passwords and MFA.
Keeping an additional backup disconnected from your computer when practical.

What should you do if your device is compromised?

If you believe your device has been infected or accessed without permission:

Stop using the device for sensitive financial transactions.
Contact a trusted technology professional for assistance.
Change passwords from a separate, trusted device.
Contact your financial institution if banking information may have been exposed.
Review account activity for suspicious transactions.
Follow appropriate recovery and security recommendations.

Remember

Your devices are gateways to your personal and financial information.

Keep them updated, use trusted security protections, and think carefully before downloading anything or allowing someone access to your computer.